Have you received an order but I am not satisfied with it?
Always contact us first.
We are happy to help you find the best product for your problem.
Therefore, tell us why you want to return the shipment.
We will do everything we can to make the return procedure as easy as possible for you.
you have the right to cancel your order after 14 days of receipt. After that, you will have another 14 days to return your product(s). you will then be credited the full order amount including shipping costs. Only the costs for the return to the webshop are for your own account.
Did you pay the delivery costs with your order? Then you will be reimbursed when you return the entire order on time. Unfortunately, you will not be reimbursed for the delivery costs in the event of a partial return.
- Please note: some products are not suitable for return for hygiene reasons.
For example, sealed make-up products that are open may not be returned. therefore, if in doubt, first ask us whether we can accept the return immediately.
If you make use of your right of withdrawal, the product with all accessories supplied will be returned to the entrepreneur in its original condition and packaging. To exercise this right, you can contact us via [email protected] TotalBeauty will then refund the order amount due within 14 days after registration of your return.