Shipping & returns

Return guarantee

Not entirely satisfied with your purchase or have you made a mistake? No problem. At you can exchange or return a product within 14 days . It is important that the product is complete and unused and is in the original, undamaged packaging.

Products that have been used or damaged are not eligible for exchange and / or return.
Before returning a product, you must request a return number. Otherwise, we can not process return shipments unequivocally.
You can request a return number by e-mail: [email protected]

The shipping costs for returns are at the expense of the Buyer.


Exchange and return step-by-step plan


Do you want to return an item? Then we ask you to keep the next step-by-step plan. This way we can quickly handle your return shipment.

  1. Please report to our customer service that you want to return an item.
  2. You will receive a confirmation of your request via e-mail.
  3. You will receive instructions for sending the article via e-mail.
  4. After receipt of your shipment, sends an acknowledgment of receipt via e-mail.
  5. We exchange the item or refund the purchase price within 10 days, depending on your wish.

The shipping costs for returns are at the expense of the Buyer.

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